Second Avenue Commons
Second Avenue Commons rendering (Source: DLA+ Architecture & Interior Design)
Second Avenue Commons is a new, innovative, 95-bed low-barrier shelter, daytime engagement center, primary care clinic, and single room occupancy apartments for adults experiencing homelessness. Pittsburgh Mercy, one of the region’s largest social service nonprofit organizations, and Pittsburgh Mercy’s Operation Safety Net®, one of the most experienced homeless service providers with more than 30 years of service, are pleased to have been selected by the Allegheny County Department of Human Services to operate the shelter and the engagement center. UPMC operates the primary care clinic. NDC Asset Management operates the 43 Single-Room Occupancy (SRO) units.
Come as you are … Come alone or as a couple … Come with your pet.* At the Pittsburgh Mercy Shelter at Second Avenue Commons and Pittsburgh Mercy Engagement Center, we welcome you. We’re here for you. We’ll meet you where you are. We’ll listen to you – and to your wants, needs, and hopes for the future. (*Dogs and cats.)
Your present experience with homelessness does not define you, now or in the future. We’ll walk alongside you, support you, and empower you in your journey to well-being. Let’s take that first step together.
Pittsburgh Mercy Shelter at Second Avenue Commons
Location
Pittsburgh Mercy Shelter at Second Avenue Commons
700 Second Avenue, Second & Third Floors
Pittsburgh, PA 15219
Contact Us
Phone: 412-775-9001
Email: info@secondavenuecommons.org
People We Serve
Adults 18+ years*
- Persons who self-identify as women or men
- Members of the LGBTQ+ communities
- Couples
- People with partners
- People with pets.ǂ
*Persons under the age of 18 will be referred to providers who serve youth experiencing homelessness.
ǂ Dogs and cats. Please refer to the pet policy.
Shelter Hours
- 24 hours a day
- 7 days a week
- Every day of the year.
Shelter Services
- Intake assessments
- Housing-focused case management services
- Housing diversion and supportive services
- Connections and linkages to essential health and social services
- Allegheny Link, the primary entry point to connect individuals and families who are experiencing homelessness to available resources
- Physical health & primary care services
- Crisis diversion services
- Housing programs
- Mental health services
- Substance use treatment services
- I.D. cards and other documents
- Social Security, Supplemental Nutrition Assistance Program (SNAP), and other public benefits and entitlements
- Utility assistance programs
- Training & employment services
- Transportation assistance programs
- Client Leadership Group
- Meals: Two meals daily
- Breakfast: 7:30 to 9 a.m.
- Dinner: 5:30 to 7 p.m.
- Hygiene kits
- Showers
- 6 a.m. to 10 p.m. daily
- Laundry (washers and dryers are available for Shelter guests to use)
- Linen service
- Medication delivery
- Quiet hours
- 10 p.m. to 6 a.m. daily
- Secure storage for personal belongings
- Wi-Fi.
Shelter Access
Ready to take that first step? Walk in or call us at 412-775-9001.
Client Leadership Group
Pittsburgh Mercy Shelter at Second Avenue Commons guests and Pittsburgh Mercy Engagement Center visitors are invited to participate in the Client Leadership Group. The Client Leadership Group is made up of Shelter guests and Engagement Center visitors who will:
- Work in partnership with Shelter and Engagement Center staff
- Ensure equitable and inclusive representation and practices
- Represent guest and visitor voices in client experience
- Assist with guest relations and satisfaction
- Choose programming. We welcome your ideas and feedback around the programs you find meaningful and would like to attend.
Contact the Client Experience & Community Partnership Coordinator.
Policy Summaries
Policies are summarized below. Complete policies are published in the handbook distributed to Shelter guests.
Safety
- Guests will sign-in at entry and exit.
- Guests will wear a Shelter-issued ID badge and lanyard.
- For the safety of guests and staff, drugs, alcohol, paraphernalia, and weapons are not permitted in the shelter beyond the amnesty lockers.
- Household chemicals, extension cords, power strips, cooking supplies, and stuffed animals are not permitted.
Pets
- Dogs and cats are welcome. For the safety of Shelter guests and staff, wild, exotic, feral, and/or poisonous animals are not permitted.
- Pets must be bathed by the pet owner upon entry.
- Pet owners are responsible for pets and pet care. Shelter guests will care for, supervise, and manage their pets at all times while in the Shelter.
- Pets must be up to date with vaccinations. Unvaccinated pets (or whose vaccination status is unknown) will be quarantined, kept with their owner, and crated until after vaccination.
- For the safety of guests and staff, pets must be pest-free, collared, leashed, or crated.
- Pets must be crated while their owner is sleeping.
- Water, food, bowls, bathing supplies, flea and tick collars, collars, leashes, crates, pet waste bags, and litter boxes will be provided.
COVID-19 Protocols
Shelter guests will:
- Be tested for COVID-19 according to guidance from the Allegheny County Health Department.
- Self-report COVID-19 symptoms to Shelter staff.
- Follow Allegheny County Health Department, Pittsburgh Mercy, and Pennsylvania Department of Health guidance for wearing masks, physical distance, COVID-19 testing, isolation, and quarantine.
Winter Shelter Services
7 p.m. to 7 a.m.
November 15 through March 15
Location
Second Avenue Commons
700 Second Avenue
Pittsburgh, PA 15219
The Pittsburgh Mercy Shelter at Second Avenue Commons will have capacity for up to 30 additional adults guests who are unsheltered, experiencing homelessness, and need a warm, safe place to stay. Walk in of call us at 412-775-9001.
Additional Winter Shelter capacity is available from 7 p.m. to 7 a.m. at:
Smithfield United Church of Christ
620 Smithfield Street
Pittsburgh, PA 15219.
Pittsburgh Mercy Engagement Center at Second Avenue Commons
Location
Pittsburgh Mercy Engagement Center at Second Avenue Commons
700 Second Avenue, First Floor
Pittsburgh, PA 15219
Contact Us
Phone: 412-775-9001
Email: info@secondavenuecommons.org
People We Serve
Adults 18+ years*
- Persons who self-identify as women or men
- Members of the LGBTQ+ communities
- Couples
- People with partners
- People with pets.ǂ
*Persons under the age of 18 will be referred to providers who serve youth experiencing homelessness.
ǂ Dogs and cats. Please refer to the pet policy.
Engagement Center Hours
9 a.m. to 5 p.m.
Monday through Friday
Engagement Center Services
Services are free to Engagement Center visitors.
- Charging stations
- Coffee
- Computer access
- Connections and linkages to other essential services
- Allegheny Link
- Physical health & primary care services
- Crisis diversion services
- Mental health services
- Substance use treatment services
- I.D. cards
- Social Security, Supplemental Nutrition Assistance Program (SNAP), utility assistance, and other public benefits.
- Grab-and-go lunches: 11 a.m. to 5 p.m., Monday through Friday
- Housing & supportive services, including housing navigation assistance and homelessness prevention services
- Hygiene kits
- Laundry (washers and dryers are available for Engagement Center visitors to use)
- Light snacks
- Mail services
- Showers: 9 a.m. to 5 p.m., Monday through Friday
- Wi-Fi.
Engagement Center Access
Walk in or call us at 412-775-9001 from 9 a.m. to 5 p.m. weekdays.
Client Leadership Group
Pittsburgh Mercy Engagement Center visitors are invited to participate in the Client Leadership Group. The Client Leadership Group is made up of Shelter guests and Engagement Center visitors who will:
- Work in partnership with Shelter and Engagement Center staff
- Ensure equitable and inclusive representation and practices
- Represent guest and visitor voices in client experience
- Assist with guest relations and satisfaction
- Choose programming. We welcome your ideas and feedback around the programs you find meaningful and would like to attend.
Contact the Client Experience & Community Partnership Coordinator.
Policy Summaries
Policies are summarized below. Complete policies are published in the handbook that is distributed to guests.
Safety
- Visitors will sign-in at entry and exit.
- For the safety of guests and staff, drugs, alcohol, paraphernalia, and weapons are not permitted in the Engagement Center beyond the amnesty lockers.
COVID-19 Protocols
Engagement Center visitors will:
- Self-report COVID-19 symptoms to Engagement Center staff.
- Follow Allegheny County Health Department, Pittsburgh Mercy, and Pennsylvania Department of Health guidance for wearing masks, physical distance, COVID-19 testing, and isolation and quarantine.
Other Important Information
Additional information is published in the handbook that is distributed to guests.
Visitor Rights
Pittsburgh Mercy does not discriminate in the provision of services on the basis of age, race, creed, ethnicity, color, national origin, marital status, sexual orientation, handicap, gender identity, or religion.
Privacy
- Pittsburgh Mercy Shelter at Second Avenue Commons guests and Pittsburgh Mercy Engagement Center visitors must adhere to the confidentiality policy of Pittsburgh Mercy.
- Shelter guests are not permitted to disclose any information (such as, but not limited to names, employment, health conditions, etc.) pertaining to any other guests.
- Shelter guests are not permitted to have visitors on the Shelter floor.
- Information contained in the Homeless Management Information System (HMIS) is secure and confidential.
- To protect the privacy of others using Second Avenue Commons facilities, Shelter guests and Engagement Center visitors are prohibited from taking photos or recording audio or video on smartphones or other devices. This includes selfies, social media, and video and audio sharing products and apps. Shelter guests and Engagement Center visitors will have access to private space for video and audio calls.
- Information that you share with staff cannot be shared outside of our organization without your written consent (or that of your legal guardian). Exceptions include:
- Intent to harm yourself or others.
- Abuse of a child or a vulnerable adult.
- Contract monitoring: Allegheny County Department of Human Services (DHS) and the U.S. Department of Housing & Urban Development (HUD) have the right to request participant records to ensure you are receiving quality care while participating in our programs.
Grievances
As a Pittsburgh Mercy Shelter at Second Avenue Commons guest and/or Pittsburgh Mercy Engagement Center visitor, you have the right to tell us if you think you have been treated unjustly, unfairly, or if you feel unsafe. This is known as a grievance.
- If you have a grievance, we encourage you to discuss it first with the staff you are working with.
- Dissatisfaction with services can also be addressed through the Client Leadership Group through the Client Experience & Community Partnership Coordinator.
- If not resolved to your satisfaction, please complete a grievance form. The grievance forms are located in the Second Avenue Commons Welcome Center on the first floor, next to the elevator.
- Guests and visitors may also call the Allegheny County Department of Human Services Director’s Action Line at 1-800-862-6783, text “Action” to 412-324-3388, or complete a brief online form.
Termination of Services
- Voluntary Discharge: Pittsburgh Mercy Shelter at Second Avenue Commons guests have the right to leave the program voluntarily at any time.
- Involuntary Discharge: Shelter guests and visitors and Engagement Center visitors who pose a significant threat to their own safety and well-being or to that of others will be asked to leave the premises and referred to other shelters. For more information, please refer to the Pittsburgh Mercy Shelter at Second Avenue Commons and Pittsburgh Mercy Engagement Center Handbook.
Donate & Engage
Whether donating clothing, a meal, hygiene kits, pet food and supplies, other gifts in-kind, your time, or making a monetary donation, there are so many ways you can help guests and visitors to Second Avenue Commons. We invite you to partner with us and support the Pittsburgh Mercy Shelter at Second Avenue Commons and the Pittsburgh Mercy Engagement Center at Second Avenue Commons.
- Donations: To discuss donation opportunities to benefit Pittsburgh Mercy Shelter at Second Avenue Commons guests and Pittsburgh Mercy Wellspring Engagement Center at Second Avenue Commons visitors, please email Development@pittsburghmercy.org.
- Engage: To start a conversation about other ways you or your business, community organization, or faith community can get involved, please email the Client Experience & Community Partnership Coordinator.
For More Information
For more information about the other services that are available at Second Avenue Commons, please visit the Second Avenue Commons website, call 412-775-9001, or email info@secondavenuecommons.org.
Single-Room Occupancy Units
The Single-Room Occupancy Units (SROs) at Second Avenue Commons are managed by NDC Asset Management. To check availability and apply for one of the 43 single-room occupancy units, visit Pittsburgh’s SRO Housing Resource website.
UPMC Second Avenue Commons Health Center
Location
UPMC Second Avenue Commons Health Center
700 Second Avenue, First Floor
Pittsburgh, PA 15219
Contact Us
Phone: 412-232-7544
Email: powelle7@upmc.edu
Health Center Hours
9 a.m. to 5 p.m.
Monday through Friday
Health Center Services
- Behavioral health assessment, treatment, and linkages to care
- Foot care
- Gynecologic care
- Hepatitis C screening & treatment
- STD screening & treatment
- Substance use disorder treatment
- Treatment of chronic medical conditions, including diabetes, high blood pressure, and COPD.
- Wound care and minor injuries.
Referrals are not required but are encouraged.
IMPORTANT!
- If you are having a medical emergency: Please do not wait. Call 911 or go to the nearest hospital.
- If you are experiencing a mental health crisis: Please do not wait. Call:
- resolve Crisis Services at 1-888-7-YOU-CAN (1-888-796-8226) or
- Call the or text the 988 Suicide and Crisis Lifeline. Help is available 24/7.
Page Updated: January 4, 2023